Returns & Refunds Information

If you’re not satisfied with your products, we're not satisfied. We want to help ensure your shopping experience is second to none.

Returns can only be initiated back to us once you have had confirmation from our Customer Care team that the category of goods can be accepted back.

Please contact us here

If your return gets approved, our team will provide you with a Tracked returns label at no cost to you provided your item qualifies as an item that can be returned. Under the medicines regulations we cannot accept medicines back as standard due to storage conditions being unvalidated at recipients address.

If a return label is issued by our team, the parcel should contain:

• The item(s) you purchased that you wish to return in their original condition
• Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will supply a free postage label if we have made an error in our despatch or if the item received is faulty or unfit for purpose, We will also refund your delivery charge if you are an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you are not in and the package is returned to us, we will refund you minus the postage cost, irrespective if you qualified for free shipping.

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged and obtain a proof of posting. Please allow at least two days for your goods to reach us. Please note that we are not able to give exchanges for goods returned by post, and you should allow 14 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.